Find the answers to the most common questions here
Do you have questions about your current subscription or are you perhaps in need of technical support? Would you like to know more about our service and how to get even more out of your investment? In that case, this is a great place to start.
We have gathered a sizable number of frequent inquiries from our users and customers on this page to provide you with an easy overview and quick way to find the answer to your question. The page is continuously updated based on your valuable insights and feedback. We’ve also made a host of helpful tutorial videos available to you for both inspiration and as guides on how to use SignIt.
If you aren’t able to find the answer here or among our videos, you are more than welcome to contact us at firstname.lastname@example.org and we will help as quickly as possible. If you have feedback or other insights that you would like to share with us, we would love to hear from you, and you can contact one of our advisors at email@example.com if you want to know how SignIt can benefit you and your company.
I've tried several times, but I can't log in nor sign the agreement; what do I do?
There may be multiple reasons, but your social security number was likely entered incorrectly when the document was initially created and sent to you. For that reason, we recommend you contact the sender and validate your social security number. It could also be an incorrect password. Please check if the caps lock function is active before entering the password.
Alternatively, suppose you are a citizen of Scandinavia. In that case, it may be due to an error with your digital ID (MitID, BankID, etc.), in which case we refer to your digital ID provider.
If the error persists, you can contact us via firstname.lastname@example.org.
What will I receive from SignIt when someone sends me a document to sign?
You will receive an email from us containing a link to the contract or document. Via the link, you can open, read and sign with your digital ID or passport.
It is worth noting that we do not send the document itself or any attached files for confidentiality and security.
If the sender deletes a document or cancels the signature, will I be notified?
You will receive an email informing you that the sender has deleted their copy of the agreement or cancelled the signature. Your copy will remain available if you have an active SignIt account and have already signed the document. However, if you do not have an account, the document will only be available for 60 days before it too is deleted.
I haven't received the email from SignIt. How can that be?
This may be due to various reasons, but the email has likely ended up in your spam inbox or sent entirely to the wrong email address. In this case, we recommend checking your spam inbox before contacting the sender and verifying your email address.
What are my options if I can't find my document?
If you can’t find a specific document, it may be due to you receiving the document via a different email address than the one you initially used to create your SignIt account. If so, you can log in to your account and add the email address. The document will then be added to your account shortly after.
Alternatively, the reason may be that you have a filter in your archive actively applied. If the document isn’t visible, you can select "All" in the drop-down menu above your documents list.
Do I need to create or have an account with SignIt to be able to sign documents?
No, you do not need to have or create an account with Signit to be able to sign.
How do I create an account?
Creating an account with SignIt is quick and easy. You can have an account within 5 minutes and have your first document sent for signature.
Where can I read more about your products and services?
You can read more about our solutions and find the right one here for you or your company.
How do SignIt and digital signature work?
SignIt offers digital signatures using supported digital IDs (i.e. MitID, BankID, etc.) and passport reading.
You can read a lot more about how it works here.
My digital ID doesn't seem to work. Can you help with that?
We do not assist with general questions or inquiries about digital IDs and instead refer to your national service provider’s support.
I already use SignIt with my NemID, but I would like to use MitID to log in; what do I do?
It only takes a few seconds to set up. You start by logging in to your SignIt account with your current NemID. From here, click and follow the wizard "Click here to add your MitID" found on the right side of the screen.
I accidentally created a brand new account when I meant to link my new digital ID to my existing account. Can I somehow merge my original and new accounts?
It is impossible on a technical level to merge two existing accounts, and we, therefore, advise you to contact us via email@example.com.
Why should I use SignIt and not create my own IT solution for managing digital signatures?
Initially, SignIt is easy, quick and budget-friendly to get started with. You can create a user and get your first signature in less than 5 minutes. Furthermore, it is an arduous and costly effort to create an internal solution which will require both time and resources to develop and maintain.
Do I pay per signature or per sent document?
You pay per signature. For instance, if you have a document signed by three people, you will be billed for three signatures.
Do you offer tailor-made solutions?
Yes, we can offer tailor-made and customised solutions that suit you and your company's needs.
Will we be able to use our design when we send contracts and other agreements to our partners and suppliers?
It is entirely possible to feature your design, and you can read more about it here.
Are my company and personal account the same?
They are two separate accounts, but they are linked together, so you only need to log in once to access both.
Can I close my account if and when I only want to use my company account?
Our system is designed to have your private account linked to your company account. We aren’t technically able to close a personal account without shutting down the company account.
Fortunately, the personal account is completely free.
Can the signatory see details from both accounts if I have both a company and a private account?
No, the signatory will only see info related to the sender account.
Can I manually create a contact book with regular signatories?
Creating a contact book requires either a Business Plus or Enterprise account. If you have one of the two accounts, SignIt will automatically store the contact information of the contacts you regularly send to.
How many copies of agreements and documents can I store in my online archive?
The size of your online archive depends on your choice of account, but in general:
Private / Express: 1 GB online archive
Business Plus: 10 GB
How do I cancel my subscription?
You can terminate your account by contacting us at firstname.lastname@example.org.
What are my options for sending documents and contracts?
Initially, you can only send an email with a link to your document via SignIt, where we offer various security and confidentiality settings.
Alternatively, you can copy the link to the document and send it via your email account, SMS or other messaging services.
Will I be notified when the document has been signed?
Yes, you will receive an email confirmation when all parties sign the document. In the case of multiple signatories, you will be notified when the last signature is set.
I sent a document to the wrong email address; what can I do?
In this case, you can copy the link to the document from your account and send it to the correct address via your email account. You can also resubmit the document via your SignIt account.
What do I do if a deadline is exceeded?
If the deadline is exceeded, the document will be made inactive, and the signatory will not be able to sign it. If the document is still relevant, you can change the deadline and make it active once more.
Note that documents are automatically deleted after 90 days from the creation date. If the deadline changes, a new 90-day period applies.
You can also get our Automatic Follow-up module and create automatic reminders for your signatories.
I can't switch or select an account when using the SignIt extension in Word. What can I do?
Once you have changed the account in our extension, you can see the active account in the same window. Once you have verified the correct account, you can return to the document and continue your file sharing.
Can I send a document to be signed without a signatory's social security number as validation?
Yes, that is quite possible, but we recommend that you select either validation via social security number or SMS code as each increases security and confidentiality.
What should I know if I'm sending a document or agreement without a signatory's social security number as validation?
In this case, you should be aware that both security and confidentiality are reduced due to the recipient not needing to validate their identity to open the link and read the agreement. At the same time, it may also prove difficult for you to validate the signer's identity, as anyone with a digital ID or passport can sign the document.
We strongly recommend that you at least send documents using either social security number or SMS code to validate the recipient and thereby secure the document.
I sent a document using the wrong social security number; what can I do?
If you enter an incorrect social security number, the recipient will not be able to open, read or sign the document, as it’s locked to that specific number. Since the document is locked, it can not be resent either. In these cases, you have to upload the document once more and send it using the correct social security number.
Can I use SignIt on mobile devices?
Yes, you can easily use Signit on mobile devices.
Signatures don't always go through when I sign a document on a mobile device; why is that?
Suppose you sign the document from the same mobile device where you also have your key app associated with your digital ID (NemID, MitID, BankID, etc.) installed. In that case, you must close the app entirely after the approval and return to your mail program or browser, where the document is open.
Do I need a specific internet browser to use SignIt?
Signit can be used with the most common browsers (e.g. Chrome, Safari, Edge and Firefox) with one exception: If you use employee login with a file, you must use Chrome, as this type of login can not be guaranteed to work on other browsers.
In general, though, we highly recommend Internet Explorer users upgrade to either Chrome or another modern browser.
Can I use SignIt to share confidential files and documents that do not require a signature?
With the official SignIt extension for Word and Outlook, you can create and share .doc and PDF documents in a secure environment. Like using your SignIt account, you can send the link to the document via email to selected people. Please note that accessing the document after sharing it requires both the link and either CPR validation or SMS code.
Can I use SignIt with anything besides Office 365, such as Google Docs?
You can easily do that. From Google Docs, you can download your text document as a PDF which can then be uploaded and sent via SignIt for signature.
Is it possible to alter documents and attachments once they've been shared with the signatory?
Neither the document nor any attachments can be changed as Signit only sends links to uneditable files.
Where and how do you store data and documents?
We use Amazon to store data. The service is continuously updated with the latest encryption and online security using the latest technologies. You can read more about our data policy and management in the data processor agreement.
How do you ensure that my documents and agreements can't be seen or accessed by anyone besides the selected individuals?
We use digital IDs to ensure that only the selected persons can access the signed documents. In addition, we use AES encryption of all data stored online, and our servers are heavily encrypted and secured by Amazon and Nets.
Which security and confidentiality options do I have when submitting documents and agreements using SignIt?
You can choose between 3 levels:
Email + social security number:
Complete protection (strongly recommended).
The most secure option where the recipient must validate their identity using their social security number to open the link and review and sign the document.
The document is locked to the signatory's social security number and can only be opened, read and signed by that specific individual. It also allows you to validate the identity of your signer better and more accurately.
It provides you with increased security if you, for instance, enter an incorrect email address since the document can only be opened and read by the person with the correct social security number.
Email + SMS:
Partial protection (recommended).
A legally approved solution where the signatory will receive a code via SMS to be able to open the link and read the document.
A lower level of security as the document does not use validation via social security number.
The document is not locked to a social security number and can technically be signed by anyone with access to the SMS and a digital ID or passport. You must check whether the right person has signed before the document is legally valid.
The least secure option.
Anyone with a digital ID or passport and access to the link can sign the document.
On the last page of my document, I've noticed that the attachments get an extended numerical code starting with "hash 256", but what exactly is it?
The numeric code is a hash value and acts as a digital fingerprint on files and data. The numbered code is unique to each file and is generated using a mathematical algorithm.
The unique thing about this is that the hash value changes if the file is altered. It is called a cryptographic hash function and is, in a way, the unique identity of the file.
This way, the sender and recipient can agree on the content of the agreements.
Can I contact you with suggestions and requests for improvements and new features?
Yes, we receive user feedback and suggestions with open arms. If you have an idea of how we can make life better for our users, we would love to hear from you at email@example.com.
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