Need help using SignIt?

Find the answers to the most common questions here

Do you have questions about your current subscription or are you perhaps in need of technical support? Would you like to know more about our service and how to get even more out of your investment? In that case, this is a great place to start.

We have gathered a sizable number of frequent inquiries from our users and customers on this page to provide you with an easy overview and quick way to find the answer to your question. The page is continuously updated based on your valuable insights and feedback. We’ve also made a host of helpful tutorial videos available to you for both inspiration and as guides on how to use SignIt.

If you aren’t able to find the answer here or among our videos, you are more than welcome to contact us at and we will help as quickly as possible. If you have feedback or other insights that you would like to share with us, we would love to hear from you, and you can contact one of our advisors at if you want to know how SignIt can benefit you and your company.

Frequently asked questions
As a signatory

I've tried several times, but I can't log in nor sign the agreement; what do I do?


There may be multiple reasons, but your social security number was likely entered incorrectly when the document was initially created and sent to you. For that reason, we recommend you contact the sender and validate your social security number. It could also be an incorrect password. Please check if the caps lock function is active before entering the password.

Alternatively, suppose you are a citizen of Scandinavia. In that case, it may be due to an error with your digital ID (MitID, BankID, etc.), in which case we refer to your digital ID provider.

If the error persists, you can contact us via


What will I receive from SignIt when someone sends me a document to sign?


You will receive an email from us containing a link to the contract or document. Via the link, you can open, read and sign with your digital ID or passport.

It is worth noting that we do not send the document itself or any attached files for confidentiality and security.


If the sender deletes a document or cancels the signature, will I be notified?


You will receive an email informing you that the sender has deleted their copy of the agreement or cancelled the signature. Your copy will remain available if you have an active SignIt account and have already signed the document. However, if you do not have an account, the document will only be available for 60 days before it too is deleted.


I haven't received the email from SignIt. How can that be?


This may be due to various reasons, but the email has likely ended up in your spam inbox or sent entirely to the wrong email address. In this case, we recommend checking your spam inbox before contacting the sender and verifying your email address.


What are my options if I can't find my document?


If you can’t find a specific document, it may be due to you receiving the document via a different email address than the one you initially used to create your SignIt account. If so, you can log in to your account and add the email address. The document will then be added to your account shortly after.

Alternatively, the reason may be that you have a filter in your archive actively applied. If the document isn’t visible, you can select "All" in the drop-down menu above your documents list.

As sender of documents

What are my options for sending documents and contracts?


Initially, you can only send an email with a link to your document via SignIt, where we offer various security and confidentiality settings.


Alternatively, you can copy the link to the document and send it via your email account, SMS or other messaging services.


Will I be notified when the document has been signed?


Yes, you will receive an email confirmation when all parties sign the document. In the case of multiple signatories, you will be notified when the last signature is set.


I sent a document to the wrong email address; what can I do?


In this case, you can copy the link to the document from your account and send it to the correct address via your email account. You can also resubmit the document via your SignIt account.


What do I do if a deadline is exceeded?


If the deadline is exceeded, the document will be made inactive, and the signatory will not be able to sign it. If the document is still relevant, you can change the deadline and make it active once more.


Note that documents are automatically deleted after 90 days from the creation date. If the deadline changes, a new 90-day period applies.


You can also get our Automatic Follow-up module and create automatic reminders for your signatories.


I can't switch or select an account when using the SignIt extension in Word. What can I do?

Once you have changed the account in our extension, you can see the active account in the same window. Once you have verified the correct account, you can return to the document and continue your file sharing.


In need of further assistance?

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