Find the answers to the most common questions here
Do you have questions about your current subscription or are you perhaps in need of technical support? Would you like to know more about our service and how to get even more out of your investment? In that case, this is a great place to start.
We have gathered a sizable number of frequent inquiries from our users and customers on this page to provide you with an easy overview and quick way to find the answer to your question. The page is continuously updated based on your valuable insights and feedback. We’ve also made a host of helpful tutorial videos available to you for both inspiration and as guides on how to use SignIt.
If you aren’t able to find the answer here or among our videos, you are more than welcome to contact us at help@signit.eu and we will help as quickly as possible. If you have feedback or other insights that you would like to share with us, we would love to hear from you, and you can contact one of our advisors at sales@signit.eu if you want to know how SignIt can benefit you and your company.
I've tried several times, but I can't log in nor sign the agreement; what do I do?
There may be multiple reasons, but your social security number was likely entered incorrectly when the document was initially created and sent to you. For that reason, we recommend you contact the sender and validate your social security number. It could also be an incorrect password. Please check if the caps lock function is active before entering the password.
Alternatively, suppose you are a citizen of Scandinavia. In that case, it may be due to an error with your digital ID (MitID, BankID, etc.), in which case we refer to your digital ID provider.
If the error persists, you can contact us via help@signit.eu.
What will I receive from SignIt when someone sends me a document to sign?
You will receive an email from us containing a link to the contract or document. Via the link, you can open, read and sign with your digital ID or passport.
It is worth noting that we do not send the document itself or any attached files for confidentiality and security.
If the sender deletes a document or cancels the signature, will I be notified?
You will receive an email informing you that the sender has deleted their copy of the agreement or cancelled the signature. Your copy will remain available if you have an active SignIt account and have already signed the document. However, if you do not have an account, the document will only be available for 60 days before it too is deleted.
I haven't received the email from SignIt. How can that be?
This may be due to various reasons, but the email has likely ended up in your spam inbox or sent entirely to the wrong email address. In this case, we recommend checking your spam inbox before contacting the sender and verifying your email address.
What are my options if I can't find my document?
If you can’t find a specific document, it may be due to you receiving the document via a different email address than the one you initially used to create your SignIt account. If so, you can log in to your account and add the email address. The document will then be added to your account shortly after.
Alternatively, the reason may be that you have a filter in your archive actively applied. If the document isn’t visible, you can select "All" in the drop-down menu above your documents list.
Do I need to create or have an account with SignIt to be able to sign documents?
No, you do not need to have or create an account with Signit to be able to sign.
How do I create an account?
Creating an account with SignIt is quick and easy. You can have an account within 5 minutes and have your first document sent for signature.
Where can I read more about your products and services?
You can read more about our solutions and find the right one here for you or your company.
How do SignIt and digital signature work?
SignIt offers digital signatures using supported digital IDs (i.e. MitID, BankID, etc.) and passport reading.
You can read a lot more about how it works here.
My digital ID doesn't seem to work. Can you help with that?
We do not assist with general questions or inquiries about digital IDs and instead refer to your national service provider’s support.
I already use SignIt with my NemID, but I would like to use MitID to log in; what do I do?
It only takes a few seconds to set up. You start by logging in to your SignIt account with your current NemID. From here, click and follow the wizard "Click here to add your MitID" found on the right side of the screen.
I accidentally created a brand new account when I meant to link my new digital ID to my existing account. Can I somehow merge my original and new accounts?
It is impossible on a technical level to merge two existing accounts, and we, therefore, advise you to contact us via help@signit.eu.
Are my company and personal account the same?
They are two separate accounts, but they are linked together, so you only need to log in once to access both.
Can I close my account if and when I only want to use my company account?
Our system is designed to have your private account linked to your company account. We aren’t technically able to close a personal account without shutting down the company account.
Fortunately, the personal account is completely free.
Can the signatory see details from both accounts if I have both a company and a private account?
No, the signatory will only see info related to the sender account.
Can I manually create a contact book with regular signatories?
Creating a contact book requires either a Business Plus or Enterprise account. If you have one of the two accounts, SignIt will automatically store the contact information of the contacts you regularly send to.
How many copies of agreements and documents can I store in my online archive?
The size of your online archive depends on your choice of account, but in general:
Private / Express: 1 GB online archive
Business Plus: 10 GB
Enterprise: Unlimited
How do I cancel my subscription?
You can terminate your account by contacting us at help@signit.eu.
On the last page of my document, I've noticed that the attachments get an extended numerical code starting with "hash 256", but what exactly is it?
The numeric code is a hash value and acts as a digital fingerprint on files and data. The numbered code is unique to each file and is generated using a mathematical algorithm.
The unique thing about this is that the hash value changes if the file is altered. It is called a cryptographic hash function and is, in a way, the unique identity of the file.
This way, the sender and recipient can agree on the content of the agreements.
Can I contact you with suggestions and requests for improvements and new features?
Yes, we receive user feedback and suggestions with open arms. If you have an idea of how we can make life better for our users, we would love to hear from you at help@signit.eu.